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Knowledgebase - Graffs data recovery


Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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Hard drive issues
How do I know, if my drive is affected by physical failures?
How do I know, if my drive is affected by logical failures?
I dropped my drive/laptop, i now hear clicking and abrasive noises when i turn on the drive
My drive crashed, not detected by operating system
Should I try and fix my drive at home?
My drive has been affected by liquids/fire; is there a chance of recovery?
Other recovery issues
My personal files/documents (.doc, .pdf, .xls, .dbf, .pub etc) are corrupted/deleted
My USB pendrive has been broken/not working
My address book, contacts (.PST) are missing/gone
My MS Outlook/Outlook Express (.PST, .DBF) emails have been corrupted/deleted
My flash card (SD, MMC, Memory Stick, Microdrive) is broken/not working
My music files are missing/deleted from MP3 player/iPod
My photos have been erased/deleted from a digital camera
My CD/DVD discs are not reading, have scratches or skipping issues
Laptop/Desktop PC issues
I have virus/malware/spyware detected on my computer
My hardware is not being detected
My laptop won't boot/start
My pc/laptop has performance issues
My operating system is corrupted
I have networking/wireless issues
Could I have my pc/laptop password reset?
Frequently Asked Questions
How much will the recovery procedure cost?
Is there a minimum charge; when does it apply; why is it not covered by NO RECOVERY NO FEE?
What is covered by NO RECOVERY NO FEE policy?
How wil I get my data back; do I need a backup device?
How long will the procedure take?
If my unit require parts; are they covered by quote?
How safe is the recovery process?
What data can be recovered from my unit?
How can you afford to offer such low cost recovery?
What is the general rate of success?
Terms of service and privacy
How do you ensure data integrity?
I am worried about privacy issues; is my personal details safe?
What personal data is collected?
What financial information is kept by GraffsData?
Where do I find graffsdata terms and conditions?
How do you use the personal data?
How can I obtain personal data collected, by graffsdata?
Collection and delivery
Do you provide online carrier tracking?
How can I arrange a pickup; prepare an order?
How much will delivery cost?
How much will collection cost?
I don’t live in London; what should I do?
How do I arrange for graffsdata technician to visit home/work?
How do I send my damaged unit to graffsdata?
Insurance and claims
Is collection and delivery covered by insurance?
Is data recovery procedure covered by insurance?
How do I file a claim; what evidence is needed to file a claim?
What do I do if my item is damaged/lost in mail?
How much will I be able to claim back?
How do I purchase additional insurance?
Help and support
How do I contact graffsdata; what are the service hours?
How do I obtain a quote?
How do I view updates/track my order?
I am not a technical expert, how do I explain the fault?
I can't remember my Tracking id; should I open a new support case?
I have deleted the registration email, what do I do?
Charges and payments
What payment options are available?
What is the recommended method of payment?
 
  

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