Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.


 Hard drive, RAID arrays and NAS (Network Attached Storage) issues
       I dropped my drive/laptop, i now hear clicking, beeping and abrasive noises when i turn on the drive
       How do I know, if my drive is affected by physical failures?
       How do I know, if my drive is affected by logical failures?
       My drive crashed, not detected by operating system
       NAS (Network Attached Storage) and RAID recovery
       My drive has been affected by liquids/fire; is there a chance of recovery?
       What operating and file systems are supported by graffs data recovery?
       Do you provide hard disk repair service?
       Should I try and fix my drive at home?
 Frequently Asked Questions
       What is the cost of recovery; and do you charge a fee for diagnosis?
       What services are included in the quote?
       What is covered by NO RECOVERY NO FEE policy?
       What payment options are available?
       Is there a minimum charge; when does it apply; why is it not covered by NO RECOVERY NO FEE?
       What's the time frame; and how long will the procedure take?
       Do I need a backup device?
       What is the recommended method of payment?
       What is the general rate of success?
       What charges are payable on cancellation and returns?
» More topics
 Other recovery issues
       Apple iOS recovery (iPhone and iPad recovery)
       My videos and photos have been erased/deleted from a digital camera
       My flash card (SD, MMC, Memory Stick, Microdrive) is broken/not working
       My MP3 music files are missing or accidentally deleted from MP3 player/hard drive/pc laptop
       My personal files/documents (.doc, .pdf, .xls, .dbf, .pub etc) are corrupted/deleted
       My USB flash drive has been broken/not working
       My address book, contacts (.PST) are missing/gone
       My MS Outlook/Outlook Express (.PST, .DBF) emails have been corrupted/deleted
       My CD/DVD discs are not reading, have scratches or skipping issues
 Laptop/Desktop PC issues
       My hardware is not being detected
       My laptop won't boot/start
       I have virus/malware/spyware detected on my computer
       My desktop/laptop pc has slow performance issues
       My operating system is corrupted
       I have networking/wireless issues
       Could I have my pc/laptop password reset?
 Terms of service and privacy
       What personal data is collected?
       How do you ensure customer data integrity?
       I am worried about privacy issues; are my personal details safe?
       What financial information is kept by GraffsData?
       How do you use the personal data?
       Where do I find graffsdata terms and conditions?
       How can I obtain personal data collected, by graffsdata?
 Collection and delivery
       How do I send my damaged unit to Graffs data recovery?
       How much will the delivery cost?
       How do I arrange a collection?
       Do you provide online parcel tracking?
       How much will collection cost?
       I don’t live in London; what should I do?
       Do you provide on-site data recovery?
 Insurance and claims
       What do I do if my item is damaged/lost in mail?
       Is collection and delivery covered by insurance?
       Is data recovery procedure covered by insurance?
       How do I file a claim; what evidence is needed to file a claim?
       How do I purchase additional insurance?
       How much will I be able to claim back?
 Help and support
       How do I obtain a quote?
       How do I contact graffsdata; what are the service hours?
       How do I view updates/track my support ticket?
       My support case is locked; what should I do?
       I am not a technical expert, how do I explain the fault?
       I can't remember my tracking id; should I open a new support case?
       I have deleted the registration email, what do I do?
       Graffs Data Recovery Complaint Handling Process

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