Graffs is committed to safeguarding the privacy of our website visitors/customers; this policy sets out how we will treat your personal information. Personal information will never be disclosed to anyone and will be used for strictly business purposes only. Personal information stored on our site by our customers will only be available to primary customer service representatives, system administrators, and accounting personnel. All orders placed through our site are handled through a secure online server or third party payment gateway merchants such as Google Checkout. We guarantee 100% privacy to all data processed in our recovery lab. In most cases data is recovered via electronic means and does not come in human-contact. Only in case of customer requesting file specific service, recovery is carried out by our staff manually. File/folder names are processed in a text file automatically to be sent via email to customers, notifying them of job completion. > data handling privacy
What information do we collect?
We may collect, store and use the following kinds of personal data:
- information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and page views)
- information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services
- information that you provide to us for the purpose of registering with us
- information that you provide to us for the purpose of subscribing to our website services, email notifications or newsletters
- any other information that you choose to send us; and
- other information
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; . We will use the persistent cookies to: enable our website to recognize you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.Our advertisers and payment services providers may also enable cookies. Most browsers allow you to refuse to accept cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. This will, however, have a negative impact upon the usability of many websites , including this one. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.
Using your personal data
We may use your personal information to: (a) administer the website; (b) improve your browsing experience by personalizing the website; (c) enable your use of the services available on the website; (d) send to you goods purchased via the website, and supply to you services purchased via the website; (e) send statements and invoices to you, and collect payments from you; (f) send you general (non-marketing) commercial communications; (g) send you email notifications which you have specifically requested; (h) provide third parties with statistical information and anonymous data about our site visitors but this information will not be used to identify an individual user; (j) deal with inquiries and complaints made by or about you relating to the website; and
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. All our website financial transactions are handled through our payment services provider, PayPal, Google Checkout, bank Building Societies. We will share information with payment gateway providers only to the extent necessary for the purposes of processing payments made via our website.
International data transfers
Security of your personal data
We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. All electronic transactions will be encrypted. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee currently fixed at £20.00. You may instruct us not to process your personal data for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.
Third party websites
We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated. You may also change personal information by using our email/contact form at any time.
The data controller responsible for this website is Graffs data recovery.